FastShip Logistics is a growing third-party logistics provider. They serve e-commerce brands with fast and reliable fulfillment.
As order volume increased, their existing processes began to show cracks. Customers expected faster delivery, but the warehouse struggled to keep pace. Something had to change.
The Challenge
FastShip handled around 5,000 orders per day. Most warehouse tasks relied on manual steps. Pickers followed printed lists. Supervisors tracked progress in spreadsheets.
This approach worked in the early days. Over time, it became a bottleneck. Order waves piled up during peak hours. Errors increased. New staff required long training periods.
The Decision to Change
The leadership team knew the problem was not the workers. It was the system. They needed better coordination and clearer visibility.
After reviewing several options, FastShip chose WizRack. The goal was simple. Reduce fulfillment time without expanding the team or warehouse space.
The Solution
WizRack replaced paper-based workflows with mobile-driven picking. Orders were grouped intelligently. Pick paths became shorter and more logical.
Carrier integrations also played a key role. Shipping labels were generated automatically. Packing stations no longer waited for manual checks. Managers could see real-time progress on a single dashboard.
The Implementation Process
The rollout was gradual. FastShip started with one warehouse zone. This reduced risk and helped the team adapt.
Training focused on daily tasks, not system theory. Staff learned by doing. Within weeks, the new process felt natural and faster.
The Results
The impact was clear within the first month. Average fulfillment time dropped by 40%. Orders moved through the warehouse with fewer delays.
Accuracy also improved. Scan-based verification reduced mistakes. Customer complaints declined. The team shipped more orders without adding headcount.
The Business Impact
Faster fulfillment improved customer satisfaction. Several clients expanded their contracts as a result.
Internally, morale improved. Staff spent less time fixing errors and more time completing orders. Management gained confidence in daily planning.
Key Takeaways
Technology alone does not solve problems. Clear processes matter just as much.
FastShip succeeded by pairing the right tools with practical execution. Small workflow changes delivered big results. This case shows how focused improvements can transform warehouse performance.